Technology Services Specialist
  • Information Technology

Saint John's High School, Shrewsbury, MA

Accredited by NEASC

The Technology Services Specialist reports to and works with the Director of Information Technology and the Director of Educational Technology as part of a team that provides technical support to the Saint John’s community.

The role of the Specialist is to provide Tier 1 support and referral for incoming requests via phone, walk-in, web forms, and e-mail. The Specialist is to assist in maintaining and repairing school-owned technology equipment and related systems, to oversee live streaming services, and to help end-users connect their personal devices to the school’s wireless network.

Responsibilities of this position include, but are not limited to, the following:

Maintenance and Repair

  • Diagnose and resolve everyday technical problems with school-owned computer and multimedia equipment, software, and peripherals
  • Troubleshoot wireless connectivity problems with devices under the bring-your-own-device (BYOD) and 1:1 programs
  • Troubleshoot login issues with user accounts
  • Install software and licenses on school-owned devices
  • Perform preventative maintenance of computer labs, digital signage displays, projectors, printers, battery backup units, and other technology equipment according to established schedules and procedures
  • Replace network cables, AV cables, power cords, keyboards, mice, wall plates, lamps, toner, staples, and other consumables in classrooms, offices, and workrooms
  • Deliver and setup portable projectors and sound systems in classrooms and other gathering spaces, as needed
  • Install access points for additional wireless coverage, as needed
  • Contact school-approved vendors to arrange for outside repair of laptops, tablets, printers and other devices, as needed

Inventory

  • Use the school’s help desk ticketing system to document all work completed, to inventory devices and equipment, and to research repeat technical issues
  • Maintain spare laptops, tablets and portable projectors, and sign them out as loaner devices, as needed
  • Maintain software installation repositories
  • Record remaining life for projector lamps and filters
  • Record remaining life for printer toner, staples, and waste containers
  • Maintain a supply of network cables, HDMI and VGA cables, AV adapters, lamps, toner, staples, and other consumables
  • Trace and label data jacks and network cabling
  • Assign and affix asset labels to school-owned desktops, laptops, tablets, and other components
  • Maintain the technology workshop, printer supply closet and wiring closets, in a neat and orderly fashion

Training

  • Oversee the setup and proper operation of the school’s live streaming equipment and software
  • Help teachers and students use various educational technology software and services
  • Help teachers and students setup and implement various video conferencing equipment and software
  • Train student videographers on how to record athletic events, and assist coaches with uploading recordings to Hudl
  • Provide after-hours support by overseeing the setup and proper operation of technology and multimedia equipment at school-sponsored and rental events, as needed

Other

  • Perform other technology-related functions as directed by the Directors of Information Technology and Educational Technology

Qualifications

  • College degree in a technology or computer sciences field, or equivalent industry experience
  • Ability to triage technology-related issues in a fast paced environment
  • Ability to work on multiple projects simultaneously and with minimal supervision
  • Ability to resolve software issues by downloading hotfixes and by altering system settings
  • Ability to resolve equipment issues by installing replacement components and by performing physical repairs to cables and circuits
  • Ability to work effectively with community members of all skill levels
  • Excellent communication, organizational, and interpersonal skills
  • Ability to work in a Windows, Mac, and Chrome environment
  • Experience working in education preferred
  • An understanding of the school’s history and mission
  • Ability to lift and move items up to 50 lbs.

Employment Terms

  • Twelve month per year position

How to Apply

Interested candidates should submit a cover letter of interest, resume, and a list of 3 employment references to employment@stjohnshigh.org.